Terms & Conditions

REGISTERED ADDRESS

Famara Ltd. Registered in England and Wales No.

10228745

Registered Office: Elcot Park, Elcot Lane, Marlborough, SN8 2AZ

HOW TO ORDER

Orders shall be accepted at our sole discretion but will normally be accepted if the goods that you order are available and your credit card is authorised for the transaction. We will contact you if there are any problems with these issues.

Prices quoted to you are the prices set at the time. If for any reason they are increased we will let you know by e-mail and inform you prior to processing your order. We will accept your order when we send you an invoice with your goods.

CONTENT

We do try to ensure that pictures of the goods on our website are accurate. However, there may be slight variations in colour and texture between the pictures and the goods themselves.

PAYMENT

We accept Paypal, Visa, MasterCard, American Express, Maestro, Switch, Solo and Apple Pay. (Remember you don't need a Paypal account to pay via this platform - just a credit card)

All transactions are taken in pounds sterling (£). If your credit card is in any other currency, the rate of exchange will be that of your card issuer and they may charge you an international fee.

SHOP SAFE

To help ensure that your shopping experience is safe, simple and secure, FAMARA uses Secure Socket Layer (SSL) Technology. We process all payments using STRIPE secure e-payments system. This system ensures that all sensitive information is stored on a heavily encrypted database and protected by multiple firewalls.

ACCEPTANCE OF YOUR ORDER

We will send you an e-mail confirmation receipt of your order. The contract between us (FAMARA Ltd) and you (the customer) becomes binding when we send you an invoice (with your goods).

Your card will be charged automatically when you place your order. If for any reason we are unable to fulfil your order, a full refund will be given.

TAX CHARGES

All prices quoted on this website are inclusive of UK taxes (VAT) at the current rate (20%). We automatically deduct UK VAT for orders being delivered outside of the European Community.  Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

For any queries around VAT, we recommend contacting HM Customs on +44 2920 501 261, or for more information you can also visit www.hmrc.gov.uk/vat

PROMOTIONAL/DISCOUNT OFFER TERMS + CONDITIONS

From time to time FAMARA run Promotions and Offers on selected products or lines we refer to these collectively as our "Promotional/Discount Offers".   

All of our Promotional/Discount Offers are subject to the below Terms + Conditions;

+ Valid on full-priced items and cannot be used on sale or promotional items which are already discounted unless otherwise stated

+ Cannot be used in conjunction with any other offer;

+ Valid for a limited period of time as specified in the marketing communication, they cannot be used outside of that period and previous purchases are not eligible;

+ They may not be valid in stores unless otherwise stated;

+ If an item is returned which brings the amount spent below any qualifying level, the offer value may be deducted from any refund;

+ Shopping codes are for use by the intended recipient only and proof of entitlement may be requested;

+ All orders are subject to acceptance and any improper use of shopping codes may result in the cancellation of your order;

+ Specific offer terms and conditions are provided with each Shopping Code - for specific information relevant to that offer, please refer to marketing material on which it is featured.

+ All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice;

+ Orders cannot be amended once placed and discount codes cannot be applied retrospectively;

Please Note: When an order is placed using a promotional/discount code and contains a number of items, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The ‘discount’ will not be refunded.

CANCELLATION POLICY

Consumer Cancellation Rights 2013. This legislation offers you the following cancellation rights when you purchase goods online or by phone.

Under the United Kingdom's Distance Selling Regulations 2013, you are entitled to cancel your contract for a full refund no longer than 14 days after the day on which you receive your FAMARA goods. 

Your right to return products does not apply to goods made for your specification, that have been clearly personalised or have not been reasonably cared for whilst in your possession.

Please See our REFUNDS more information.

Email:  hello@famara-online.com

Post:
FAMARA
Flint Barn, Beales Farm Road, Lambourn RG17 8PZ

If your order has already commenced the processing stage, it will be necessary for you to contact our office on 01488 73017

DELIVERY

Visit the Shipping Information page for our current UK Delivery services and costs.

FAILED DELIVERY

We will deliver the goods to the address for delivery that you specified when you placed your order. Please be accurate when you give us your address details, as we will not be liable if the address that you have given and which we will deliver to is incorrect. We recommend selecting one of our 'Signature Required' delivery services to ensure the goods are delivered and received. We will not be responsible for the goods once they have been delivered to the address specified on the order.

OWNERSHIP

You will own the goods once they have been delivered to the address specified on the order and when we have received cleared payment for the goods in full. Until that time then we will retain title to the goods.